Privacy Policy
Cleansing Service Group Limited (CSG) - Standard Conditions
1. Data Controller
Cleansing Service Group Limited (CSG), Fusion 3, 1200 Parkway, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7AD, and its subsidiaries including the following group websites:
Our Data Protection Officer can be contacted by post at the address above or by email at gdpr@csg.co.uk
CSG collects and processes personal data relating to its customers in order to manage the customer relationship. CSG is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
What information does the organisation collect?
CSG collects and processes a range of personal information about you. This includes:
- Full name
- Addresses – both commercial and domestic
- Phone numbers
- Email addresses
CSG may collect this information in a variety of ways. For example, data might be collected through face to face meetings, phone calls, emails or website enquiries.
Data will be stored in a range of different places, including digital and hard copy.
Our website uses cookies to store tracking information about how you first arrived on the site, for example via a paid advert on Google, Social Media, and other sources. We do this to help us understand the needs of our customers and ultimately provide an improved user experience. For further information on our use of cookies and tracking please see our Cookie Notice below.
Why does CSG process personal data?
CSG only processes personal data for which it has a legitimate interest to do so. This means we will only process the data of customers with whom we trade, have previously traded with, or those who have previously made an enquiry to trade with us.
In all other cases, CSG will only process data that we have gained prior consent to do so.
We process your data to provide you with information on our services, products, or any special offers that may be of interest to you and to process your order and payment.
Here is a list of the ways that we may use your personal information, and the reasons we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
| What We Use Your Personal Information For | Our Reasons (Legal Basis) | Our Explanation of CSG’s Legitimate Interests |
|---|---|---|
| Undertake website personalisation and administration. | Legitimate interests | Developing services and website content, structure and designs in order to attract and retain customers. Understanding how our customers discover and interact with our website. |
| Development of marketing communications to inform you of special offers, promotions and new services. | Legitimate interests | Developing services that attract and retain customers. Improving customer interaction with our websites and ensuring that we can supply our customers with relevant communications which match their service requirements. |
| Contact you to undertake customer satisfaction surveys. | Legitimate interests | Developing and improving services that attract and retain customers. By seeking and collating customer feedback we can improve our service offerings in line with customer requirements, leading to improved acquisition and retention of customers. |
| Setting up your account, managing your account and providing customer services to you. | Legal obligation / Legitimate interests | Keeping our records up to date, handling our customer contact efficiently and effectively, dealing with queries and processing orders. |
| Process your orders. | Fulfilling a contract | N/A |
| Notify you of your order/booking status. | Legitimate interests | Process efficiency in dealing with such activity, and to make improvements to our services. |
| To detect, investigate and report financial crime (e.g. fraud). | Legal obligation / Legitimate interests | Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements. |
| Maintaining network and data security. | Legitimate interests | To maintain the security of our network; this in turn helps us maintain the safety and confidentiality of your information. |
Who has access to data?
Your information may be shared internally, including with members of the sales and marketing team, as well as our finance team to process your payments and your local depot to carry out the service that you require. CSG does not share your data with third parties unless the law requires us to do so.
However, CSG does utilise the services of various third-party companies for internal processing purposes who may as a result hold your data including the following:
CRM (Customer Relationship Management) System – Salesforce.com
https://www.salesforce.com/uk/company/privacy/full_privacy/
Email Marketing & Automation Software – MailChimp
https://mailchimp.com/legal/privacy/
Lead Generation Software – Lead Forensics
https://www.leadforensics.com/privacy-policy/
Electronic Ticket Platform – Codegate
https://www.codegate.co.uk/privacy
Email Services – Microsoft 365
https://privacy.microsoft.com/en-gb/privacystatement
Telephone & Website Payment Processing – CashFlows
https://www.cashflows.com/privacy-policy
CSG will not transfer your data to countries outside the European Economic Area.
How does CSG protect data?
CSG takes the security of your data seriously. CSG has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.
Where CSG engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
For how long does CSG keep data?
We are required under UK tax law to keep your basic personal data (name, address, contact details), for a minimum of 7 years after which time it will be destroyed. CSG will hold your personal data for marketing purposes from when you chose to give consent to do so, until the point that you may choose to withdraw your consent. At this point your personal data would be removed from all our records.
Contact Preferences
You are able to opt-out out of all communications from CSG or update your contact preferences by completing the following form on our website:
www.csg.co.uk/contact-preferences
Marketing emails sent by CSG will include an unsubscribe option.
For any queries relating to your contact preferences you can email us at gdpr@csg.co.uk.
Your rights
As a data subject, you have a number of rights. If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
You can:
- Access and obtain a copy of your data on request
- Require the organisation to change incorrect or incomplete data
- Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
- Choose to remove your consent for us to process your personal data
- Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.
If you would like to exercise any of these rights, please email gdpr@csg.co.uk.
If you believe that CSG has not complied with your data protection rights, you can complain to the Information Commissioner’s Office (ICO).