Health & Safety
We’re committed to providing a safe working environment for everyone - our team, contractors, customers and the general public. As part of this, we continuously work to improve our processes in line with current regulations and legislation.
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Building a Safety-First Culture
To embed a culture of safety throughout our processes, our commitment is driven through the following pillars:.
Safe Environments
Risk assessments are conducted at all of our sites and for contracted work
Safe Systems
Safety is built into how work is planned and delivered with processes reviewed annually
Safe people
We provide regular training and engagement, including our annual Health & Safety Week activities
Safe Equipment
All equipment and PPE is reviewed and the team is encouraged to address potential hazards
Employee Engagement
Each year, we run a dedicated programme of activities as part of Health & Safety Week, encouraging teams to proactively identify potential risks in the workplace and reinforce everyday vigilance.
Visual and hands-on activities from our most recent programme include:
- PPE relays
- Hazard spotting-themed rooms
- Tool Box talks & Demonstrations
Proactive Reporting Increases
Proactive safety reporting is vital to our preventative approach. In 2024, near misses and safety observations rose from 97 to 106, a 9% increase.
This continued growth highlights our team’s commitment to identifying and addressing potential hazards before they result in harm.
Health & Safety Policies & Downloads
Our Health & Safety
success
#1
RIDDOR Reportable Injuries
CSG maintained a consistently low level of RIDDOR-reportable incidents in 2024, with three incidents — the same number as in 2023. Each was an isolated occurrence, and all affected employees were able to return to work, demonstrating the effectiveness of our safety response and recovery processes.
#2
Injuries Resulting in Over 7 Days Absence
According to the Health and Safety Executive (HSE), 21% of self-reported non-fatal injuries across the UK led to more than seven days off work. At CSG, this figure remains significantly lower: only 2% of such injuries in 2024 resulted in over seven days’ absence. The vast majority of injuries were minor, underscoring the success of our risk mitigation and safety training efforts.
#3
Lost Time Injury Rate
Our lost time injury rate continues to reflect sustained improvement over time. From 0.48 in 2021, the rate fell to 0.32 in 2022, 0.24 in 2023, and remained at 0.24 in 2024. This steady reduction signals the long-term impact of our safety strategies and employee engagement.
#4
Looking Ahead
We use our learnings to reflect on key priorities for the year ahead. For example, in 2024 we identified musculoskeletal injury prevention as a focus for 2025, allowing us to implement strategies to reduce these risks, such as enhanced training, ergonomic assessments and focused awareness campaigns.